McLoughlin is efficient, professional and honest. The work is better than excellent. They take pride in what they do and they still understand customer service. You wouldn’t know they were in your home they leave spotless. They came out right away and didn’t rush through just to get the job done and be on their way, they took their time and made sure it was done correctly and everything was in working order. I will have no other plumber in my home McLoughlin Plumbing is the only one for me.
First time customer 2017. Customer service 5 star. Kevin, our Plumber was an angel! 5 star!
Thank you for fixing our plumbing issue!
I’ve used them many times and have always had a great experience!
Our heat went out on one of the coldest days of the year. The technicians really worked hard to address the problem without having to come out (in order to save us money, which was really unexpected and nice) but my husband and I were at a loss as to what was wrong. Although we did have to suffer through a day and night without heat due to the inability to get the part needed, when they came, they fixed the problem quickly and got our heat up and running. They were kind, courteous and informative.
Kevin , a McLoughlin technician, spent hours in my basement on an icy Saturday before Christmas, replacing my Water Heater. He was excellent. Thank you for your exemplary service.
We came home on Saturday after being away for Thanksgiving to discover our 30+ year old furnace had finally quit. After many repairs over the years the decision was made to replace it as well as the AC. Jim Rafferty came to our home the day after I called to request an appointment. I had the estimate in hand later that day and the work was completed by Tom and Nick the following day. Also worth mentioning, I did get an estimate from another local company to do the very same job and it was several thousand dollars higher than McLoughlin’s. I could not be more pleased with the whole experience, start to finish, and highly recommend McLoughlin PHC.
Dr & Mrs Stanley H
McLoughlin’s team is terrific! They respond quickly to solve HVAC problems and answer all questions! Well done McLoughlins!
Mike replaced 2 pressure shock suppressors on the water line supplying our washer. The old ones were rusting and corroding. He worked carefully and neatly removed the old ones and installed the new ones. He also tightened a loose connection on our kitchen sink drain. We have used McLoughlin Plumbing and Mike B. previously. We are very happy with the work that he does and with our experience with McLoughlin.
Dr. & Mrs. M.
These guys always do a great job. Highly recommended.
Mark was really great, on time and also called to let me know when he was a few minutes away as I requested. He was thorough with the job and I really like that he has been a long time employee and he knows our home. Service was amazing and honest!
Janice at McLoughlin was working with me on a quote I had received 7 months earlier and worked to keep the pricing the same. We had the date scheduled for the work to be completed and then the hot water heater went bad. Janice and Company worked with me to get the new hot water heater installed ASAP, with less than 30 hour turn around from my emergency call to work completion. The service men were fantastic and the process was as seamless as possible.
Mark was efficient and meticulous in installing replacement parts in our Grohe faucet which I had obtained from Grohe based on my description to their rep of the problems we had with our now decades-old faucet. He arrived as promised, went right to work, explaining what he was doing and why as he did his work. The faucet is as good as new now.
Dr. Susan A.
Prompt, courteous and detail oriented service from a great local company. Good price for a great job. Kevin the tech was fast, clean and dilligent in replacing our hot water heater the day after it had sprung an irrepairable leak, its first and last one in 15 years of service. Thanks to Kevin and all the staff at McLoughlin for a job well done.
Tom M. is an outstanding Field Tech. He’s very professional and personable. I was very pleased with the new water tank he installed. The installation was perfectly done and in a timely manner. The job was completed on the same day I called Mcloughlin Plumbing, Heating and Air Conditioning. I’m recommending Tom M. 100%.
Always first rate. Tom M. is super. We got good advice and a good product. Problem solved, completed in same day. Excellent service as always.
I called McLoughlin Plumbing because my water heater was not operating. I was told that the earliest someone could come would be the next day. However, within 1 hour of my call I received a call back letting me know that Kevin, the serviceman, was on his way. He quickly diagnosed the problem and suggested a new water heater. I asked when it could be installed and was told “right away”! A few hours later the job was completed. Kevin and his assistant were very professional and did a workmanlike job. I will happily recommend McLoughlin Plumbing.
As a first time McLoughlin customer, I was not only very satisfied with the completed work, but much impressed with the professionalism and knowledge of the technician. He left the area spotless where he had worked, answered all of my questions, and was very efficient with the time spent in my home. Would not hesitate to recommend McLoughlin Plumbing to anyone needing plumbing work. McLoughlin stands out from my initial phone call to the completion of the work for it’s attention to detail and customer satisfaction.
I would rate our last service 5 stars for everyone that was involved in the process. From ordering a new fixture to installation.
The people at McLoughlin PHC really understand about customer service. They call when they are on the way. They come when they say they will … even EARLY sometimes! Our technician was polite and helpful and willing to work and rework the numbers for us so that we could choose the best option for our situation. I would highly recommend them.
McLoughlin Plumbing is the best. My air conditioning broke on a Friday morning in July when it was 95 degrees out. I called them at around 10am for a service call and Rob had it fixed and pumping cool air by about 2:30pm. Very thankful and trustworthy!
Mark Severa came when Kim the scheduler promised he would arrive to find and fix the water leak through the kitchen floor into the basement. He turned off the proximate shut off valves on the hot and cold water lines to the kitchen that I was unable to get to turn, then while I opened the house water valves, he watched the very hard to access space under our dishwasher. This swiftly identified the source of the leak that I had controlled by turning off the water and depressurizing the water lines to the whole house. There was a kink and a hole in the flexible hose that brings the water to the dishwasher. He told us what it would cost to replace the hose, asking and receiving our consent to go ahead with the repair. Working lying on the floor and using tools to reach into the connections in a very tight space, he efficiently replaced the supply hose to the dishwasher and tested the repair. He used a thin board to protect our kitchen tile in the area where he was working and neatly cleaned up his work area when he was done. The new hose fixed the leak and the dishwasher is cleaning our dishes better than it has in several years. What an exceptional performance!!
Susan, Penn Valley
Loved loved loved the service from McLoughlins. They can as soon as possible and were so nice and taught me what was wrong and what they were doing. Price was reasonable as well. I will never go to anyone else!!!
Earlier in the month, Mike A. did excellent work at my home. Thank you, and all the office members, for unfailing courtesy.
I recently purchased a home with a-McLoughlin-installed system. They came out for a routine maintenance check and I was very impressed with my technician’s timeliness, cleanliness, and professionalism. He fully explained what he was doing and always checked with me before performing any additional procedures. At the end, my invoice clearly documented what was done and the price for each service.
We have a complex 5 unit HVAC system. Rob was a pleasure to have in the house – beside being polite, efficient, knowledgeable – he was willing to go an extra step. In a few places, he spotted potential problems relating to other appliances or devices and fixed or cleaned them without a word. I have really found that the McLoughlin annual maintenance contract with two visits (spring A/C and fall Heating) to make a significant difference in the performance of my units. Thank you!
Without a doubt, McLoughlin’s is the best in the business. They have highly trained employees from the front office to the technicians. The technicians are extremely knowledgeable, friendly and most importantly, trustworthy. We have used them for many, many years and have never been let down.
Just wanted to drop a little email to tell you how happy I am with my installation. Bill was AWESOME…..he explained everything to me as he was installing the system. They were super professional but also really sweet.
Chris even stopped by to check in while everything was being installed. He has checked in since then and he even sent Bill back over to my place to fix a scratch that was made in my banister! I was so impressed. Overall I’m just really happy I picked you guys for the job and your staff had been great!
As a plumber’s daughter, I grew up watching my father manage his business and the challenges of providing personalized customer service and high professional standards. His loyal customers always noted the work site was left clean and the job was completed. After hours and weekend emergencies received the same priority and attention. Quality and service with courtesy was his expectation and work ethic.
After eight years with McLoughlin Plumbing Heating Cooling, I have found the same family experience.
Kim, Margie, Mark, and Tom continue that same level of professional courtesy, outstanding skills, and workmanship that is too often lacking in this business. They think about my needs first, and they are the reasons why I am a more than satisfied customer.
The Comfort Club contract option is an excellent business practice. It has saved me hundreds of dollars with both preventive and corrective work. This is an honest company, and I trust these professionals with my plumbing, heating, and cooling needs.
They did an awesome job. Recently we found that my dad’s heating was not working. It was very cold outside. I looked on internet and found McLoughlin Plumbing Heating & Cooling. They came out that same day. They called when they were on their way. And they repaired my dad’s heater right then and there. I was so worried about my dad, but with McLoughlin, everything was handled. And when I got home, everything was all cleaned up, I didn’t have to do a thing. They were very professional. I give them 5 stars…
We had selected McLoughlin Plumbing and Heating for our church St. Johns Indian Orthodox, Drexel Hill, PA after multiple rounds of reviews with different HVAC vendors. One of the things that stood out for us was they were the only ones who offered a light commercial Mitsubishi HVAC system for the church. Admittedly we had to call McLoughlin multiple times with different options and they were gracious to work with us till we could come to an understanding on best fit which could be convincingly presented to the church board. Once the contract was signed – they were professional in their work, everything was done before or on time. Their employees knew their work, kept the church premises clean and was very attentive to us as the customer, respecting the sanctity of the church. As of now – the units were tested for heating only as it was installed in the winter. The primary purpose though is air conditioning. We are confident it will work well although we haven’t used it as yet – we need to wait for Summer 2016. Overall we are very happy working with them and would recommend them to any organization or individual. They know their stuff and they do it well. They are a tad expensive but if you want turnkey and a trusted partner, you can hire them simply for the peace of mind. We say this confidently because we even gave our key and had minimal supervision.
Thomas and Alex, Drexel Hill
Just wanted to tell you thanks for everything! The guys were really great yesterday…professional, thorough, and did a great job. I’m really glad I chose to go with McLoughlin and just wanted to let you guys know how much I appreciated your service and help.
Excellent service. I know I can count on McLoughlin for the best service and advice for my plumbing and heating/cooling systems.
Service experience and all contact I would rate a 10.
I have been with McLoughlin PHC for the past several years. Their work is excellent. My heater checkups are a great service to have. I am very happy to have them. Just had a heater checkup recently; the service man was friendly, professional and took his time answer all my questions and concerns. Very happy to also call their customer service anytime; I get a person to answer the phone; always a pleasure to talk with them.
Our 1949 built home has some aging – lingering plumbing upgrade requirements. Our most recent shower repair required a replacement of the prime valve imbedded within a wall.
The McLoughlin expert arrived, assessed and gave us our options, Having made our decision, he completed the work and left the work area spotless. This has been the fourth time we have had Mcloughlin in to complete our upgrades and repairs.
Jim, Drexel Hill
Kevin came to our house to replace a supply tube and repair a valve on our bathroom sink. He inspected everything and recommended the replacement of both supply tubes because he wanted to save us money and another service call. He explained everything carefully and expertly, then got the materials and made the repairs in good time. I showed him another concern and he advised me that it would not require any replacement parts at this time. Kevin also checked our kitchen faucet to make sure the water was running freely and clearly and assured us no repairs would be needed. Kevin has been to our house before and done work for us, each time thoroughly and professionally and with assurances and advice on how to keep things in good working order. Great job, Kevin and thanks, McLoughlin
Several years ago I needed to replace our 18 year plus HVAC system that was installed when our house was built. I took the opportunity to comparison shop with a few companies and was most pleased with the proposal offered by McLoughlin, both in terms of cost as well as the scope of the project. The installation was professional, neatly done, and attractive. The results exceeded my expectations, as have their biannual maintenance . This is a company that seriously takes pride in its work and aims to please its customers.
Mike, Bryn Mawr
On Monday, Feb. 16 in the late afternoon, water began to pour by buckets through our basement ceiling. I screamed for help and my husband and sons scurried for containers to catch the water until we could turn the main valve off. My husband called your office.I think it was less than an hour when John knocked at our door. It was difficult to determine where the water in the basement was coming from, but thanks to John’s expertise, he discovered the problem was a broken pipe in the second floor bathroom. These pipes must have been frozen due to the freezing weather. The problem was solved and as of today, the second floor bath shower is operational again. It was at the end of a full day of work for John and it was a lot of hard work to fix the problem, but John pushed on without stopping for a bite of dinner until the job was complete. Then much to our amazement, he cleaned up. One would never suspect that any work had ever been done. He even patched the hole in the ceiling. Wow! Kudos to John!
John and Mary Fraunces
There is no praise high enough for McLoughlin. They have been our plumbers for over 35 years and never disappoint. Recently, we had a terrible leak from our shower into our living room and were under time pressure to get it fixed quickly. Bob McLoughlin lined up all of the subs and oversaw the entire job. Our time frame was met and the end result gorgeous. They made a terrible situation bearable. They are the best.
McLoughlin Plumbing consistently does an excellent job. I have used them for small repairs, maintenance, and complete heating, AC, and water heater installation. They are responsive, reliable, professional, honest, and clean. I could not recommend them more.
First rate service. On time arrival, clean, efficient work. Knowledgeable technician (C. MacClelland.) No pressure to upgrade. Will continue to use them and suggest you do also.
Excellent service both from customer service as well as the technicians. Technicians are friendly and knowledgeable and are usually able to come same day for higher priority jobs. Very pleased with McLoughlin and will continue to recommend them.
Chris did a service call for our AC maintenance. He did a great job and was very thorough in explaining what he did and made some suggestions for future ideas for our home needs. Thanks so much!
I needed a new heater and air conditioning system and called McLoughlin. They were very knowledgeable about my needs. Although not the cheapest, they were by far the most professional and informative. I went with them and could not be more pleased. They are now my plumber as well.
Our AC was not blowing cool air about 7:30 pm. Called emergency service. Tech called back about 8pm. Was over by 9:15 and fixed problem in outside AC by 9:45. Great service.
Plumbing inspection went well and several projects were promptly completed
The team was a pleasure to deal with. Chris took time on the front end to explain available options and answer any questions that we had. The techs were there on time and the entire project was completed timely and efficiently. This was especially important as we were Heatless in Bryn Mawr in January (which is worse than being Sleepless in Seattle).
Jay, Bryn Mawr
McLoughlin’s is the best. Everything was done quite well. We are a very satisfied customer.
We were very pleased with the service provided. We really appreciated the same day response. The service technician was professional and thorough, and we’ve had no problems with the heat since.
McLoughlin put in a new water heater and fixed a running toilet. Overall: A; Price: A; Quality: A; Responsiveness: A; Punctuality: A
John, Bryn Mawr
We love the service we get from McLoughlin. We have a big old house with three different buildings. They are the only ones we use!
Bidens, Merion Station
Service was perfect. Thank you.
The McLoughlin guys are always on time and always professional in their analysis of the problem and in their work. I would, and do, recommend them for all heating problems.
Joe, Drexel Hill
[McLoughlin is] always on time. They do a good job. They call us if they’re running late and let me know. I’ve had them for several years and I’m very happy with the service. My interaction with them is always very good. Everything has been fine. I would absolutely use them in the future.
Susan, Newtown Square
We lost our gas house heater due to a power surge problem in our Springfield neighborhood. Chris from McLoughlin came out that same day to diagnose that the heater was beyond repair (this was on a Thursday) and the techs were at our house first thing Monday morning to install the new heater! The only delay was waiting for our homeowners claims adjustor to arrive. The work was done very professionally and my house was back to being warm. We would highly recommend this company for any HVAC work.
McLoughlin recently redid a master bathroom shower for us, as well as removed existing tile walls in the bathroom. It was done promptly, neatly, and knowledgeably. Each person involved was on time and tidy and did a wonderful job! Bob McLaughlin checked in each day with his workers and with me. We have no complaints and are enjoying our newly redone master bathroom.
Kathy, Plymouth Meeting
I would like you to know how much I appreciate my new heating system. My compliments to Chris for answering all my questions; and there were many. The installation team, Billy and Brian, were a pleasure to have working in my home. It has been a while since experiencing competent and industrious professionals who take personal pride in their work.
As the owner of a 100 year old house that involves years of slow updating most projects are never easy. It is never cut and dry especially with plumbing. I did months of back ground research before calling McLoughlin; Chris came the next day to survey what I needed/wanted. He spent several hours with me answering questions and providing information. I received a proposal that included additional options with a price breakdown so I could make my decisions. From my research I had accumulated a two page list of plumbing and heating companies. After meeting with Chris I never even called any other company.
My basement now has additional heat from the new boiler which makes a huge difference in the kitchen and living room floor. The week after the installation in January 2016 the outside temperature when down to 13° and lower. The new system kept the first and second floors the same temperature.
Additionally I needed new cold water piping into the house due to old galvanized pipe that was corroded and provided limited water pressure. Chris alerted me to the knowledge that this could exist. Thank goodness as a cross-section of pipe showed that the opening for water flow was less than the diameter or a straw.
I now have a new boiler, water heater, chimney liner, thermostat, in coming cold water lines, and a gas dryer exhaust system that is much safer.
The quality of work done, the ability of your employees to deal with the unplanned, and the respect they exhibited while in my home exceeded my expectations.
Thank you as I am warm and comfortable and happy.
Judy, Bala Cynwyd
Friendly, competent, trustworthy.
Kevin was on time and very pleasant. He assessed the problem and repaired it quickly and efficiently, leaving the basement area undisturbed. I am very pleased with my experience with McLoughlin Plumbing.