WE REGARD our employees’ satisfaction as important as customer service and company profitability. We stand for the principle of win/win/win.
WE WILL ASSIGN the appropriate technical and support personnel to each job that matches their experience, knowledge and expertise.
WE WILL train all our employees on an ongoing basis to improve and uphold high performance standards.
WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed, we will take care of callbacks with a minimum of inconvenience to our customers.
WE WILL STAND behind our work.
WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession.
We will uphold the Golden Rule.
WE WILL NOT advertise our services in a deceptive manner.
WE WILL MAINTAIN a wholly professional attitude and behavior toward our customers, our fellow contractors, our own employees, our suppliers and the public at large.
WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.
WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.